Some products sold by EUVORAX LLC are large, heavy, or oversized — including solar panel systems, large garden structures, and home improvement equipment. These items require special freight shipping instead of standard parcel delivery. This page explains exactly how freight shipping works so you know what to expect.

What Is Freight Shipping?

Freight shipping is used for large or heavy items that cannot be sent through standard carriers like UPS or FedEx. A freight carrier transports these items by truck and delivers them directly to your address, ensuring your product arrives safely and in the best possible condition.

Is Freight Shipping Free?

Which Products Require Freight Shipping?

Freight shipping is required for the following types of products. Items that ship via freight will be clearly indicated on their product listing:

How Long Does Freight Delivery Take?

Freight orders are processed within 1 business day (Monday – Friday). After processing, freight shipments typically arrive within 3–7 business days, depending on your location and the freight carrier's schedule.

Orders placed after 11:00 PM MST (UTC −7) will be processed the next business day.

How Does Freight Delivery Work?

Freight delivery differs from standard parcel delivery. Here is what to expect step by step:

1. Your order is processed and dispatched from our warehouse in Watkins, Colorado.
2. You receive a shipping confirmation email with your tracking number.
3. The freight carrier will contact you by phone to schedule a delivery appointment. Make sure your contact number is accurate at checkout.
4. You must be present at the delivery address during the scheduled delivery window to receive the shipment.
5. The driver delivers the item to your curb or driveway — not inside your home or garage.
6. Inspect the packaging carefully before signing the delivery receipt.

What to Do When Your Freight Order Arrives

Before signing for your delivery, please follow these steps:

• Inspect the outer packaging for any visible dents, tears, or damage
• If any damage is found, note it clearly on the delivery receipt before signing
• Take photos of any damage immediately upon delivery
• Contact us at infos@euvorax.com with your order number and photos as soon as possible

What If My Freight Order Arrives Damaged?

If your item arrives damaged, please contact us immediately:

• Email infos@euvorax.com with your order number and clear photos of the damage
• Do not attempt to assemble or install a visibly damaged product
• EUVORAX LLC will arrange a replacement or issue a full refund at no cost to you

Can I Track My Freight Order?

Yes. Once your order has shipped, you will receive a tracking number by email. You can use this number to track your shipment on the freight carrier's website. Please allow up to 48 hours after shipment for tracking information to update.

Frequently Asked Questions